Question 1

Are these real devices or emulators?

Accepted Answer

Real, physical iPhones and Android handsets hosted in the US — never emulators or virtual OS images. Your team, your users, and the app stores all see genuine hardware on clean US connectivity.

Question 2

What latency and uptime can we expect?

Accepted Answer

Devices stream from global edge locations at under 50ms, so live control feels local. The fleet runs on redundant power and networking behind a 99.9% uptime SLA, with hardware maintenance and replacement handled by us.

Question 3

How do you handle security and access control?

Accepted Answer

Every device, session, and teammate sits under one policy. You get role-based access with granular permissions, full session recording, and complete audit logs — so you always know who touched which device, and when.

Question 4

Can we get SIMs and real mobile connectivity?

Accepted Answer

Yes — and it's included in the price. Every device comes with a real US SIM, a live carrier number, and mobile data at no extra cost. Genuine carrier connectivity, not Wi-Fi only, so your workflows see exactly what a real US phone sees.

Question 5

How fast can we scale, and what about procurement?

Accepted Answer

You go live in minutes, not procurement cycles. Add or remove devices on demand from the dashboard — no cables, no office hardware, no shipping. Scale from a handful of devices to an enterprise pool without touching a purchase order.

Question 6

How does enterprise billing and compliance work?

Accepted Answer

Transparent per-device monthly pricing, with hosting, maintenance, and hardware replacement included — no setup fees, cancel anytime from your dashboard. For larger deployments we offer a DPA and dedicated support; talk to Sales to scope it.

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